Mohammed Zakir
ServiceNow Developer | Data AnalystAbout
Experience
Senior Systems Engineer | Infosys
PG DIPLOMA | Data Science | IIIT Bangalore
M.Sc | Data Science | LJMU
Skills
Data Analysis
SQL
Python
Excel
NumPy
Pandas
ServiceNow Development
CSA
FSM
HTML
JavaScript
CSS
Projects
Custom ServiceNow App with Real-Time ML Predictions
Built a custom application in ServiceNow with input forms and tables to collect water quality parameters and send them to a deployed ML model via REST API. Fetched and stored real-time potability predictions directly within the platform.
Outcome:
Enabled seamless integration of AI-driven predictions into ServiceNow, demonstrating a working proof-of-concept that combined field data capture with real-time model inference for smarter decision-making.
ServiceNow FSM Capabilities
Documented the end-to-end Work Order lifecycle and OOB capabilities within ServiceNow Field Service Management (FSM) ,highlighting key user journeys and platform features through a detailed presentation.
Outcome:
Mapped the complete Work Order journey in ServiceNow FSM, highlighting key out-of-the-box (OOB) features through a structured presentation. Enhanced cross-team clarity and accelerated onboarding for new users.
Water Potability Prediction using ML Models
Machine learning-based solution to predict the potability of water using key chemical and physical parameters aligned with WHO standards. Multiple models were trained and evaluated, with Random Forest achieving the best performance, supported by SHAP for interpretability.
Outcome:
Machine learning model to predict water potability based on 22 key physicochemical features with SHAP used to interpret feature importance.The solution was deployed via a Flask API.
Marketing & Retail Analytics (Capstone Project-IIITB)
This case study showcases a complete analytics solution for a leading e-commerce platform. It focuses on reducing inventory costs and improving category performance using data insights
Outcome:
Analyze customer behavior, product categories, and sales performance for a leading e-commerce platform using data analytics.
Certifications
Certified System Administrator (CSA)
Certified Implementation Specialist – FSM
Python for Data Science
Data Analysis with Python
Achievement
- Academic Star – Recognized for Top Performance in Data Analytics (Batch of 2023)
- Infosys Insta Award for good performance (2021–2022)
- Class 12 Academic Distinction – English Topper